Today I received an email from Citi regarding my Shop Your Way (SYW) card. They announced that SYW points can now be redeemed for a Prepaid Mastercard.
To test this new feature, I redeemed 200,000 SYW points for a $200 Mastercard Gift Card. Unlike the Virtual Gift Card (VGC) eGift cards, which have a six-month expiration date, I noticed no such expiration mentioned during the purchase process, which I found encouraging.
However, the email I received for the card appears to be defective. It lacks both the card number and a redemption link. While the $200 Mastercard Gift Card is visible in my ShopYourWay.com account, clicking on it and then selecting “redeem” redirects me to the gift card purchase page.
I anticipate having to contact customer service by phone to explain the issue. Given that this is a new feature, I expect they will resolve the problem promptly.
Here’s the T&C in the email for this gift card.
Some more information from the ShopYourWay.com for this card. The bottom of these terms and conditions say “Valid for up to 6 months”. We’ll see how long I have — I have no clue since they haven’t yet sent me the card info. But again unlike the VGC eGift Card they don’t say in big letters up front that it expires in 6 months.
